Remote Support
Need help with your copier or printer? Our technicians can connect to your computer securely and resolve issues in minutes, no waiting for an on-site visit.
Technician Access
Enter the access code provided by your technician to start a remote support session.
Download RustDesk
You will need the free RustDesk app installed on your computer before we can connect.
How It Works
1
Enter the access code your technician gave you
2
Click "Start Remote Support" to activate the connection server
3
Download and open RustDesk on your computer if you haven't already
4
Share your RustDesk ID with your technician (the number shown on the main screen)
5
Accept the connection request when it pops up on your screen
Your Privacy is Protected
- All connections are encrypted end to end
- We run our own private server, your data never passes through a third party
- You must approve every connection before a technician can see your screen
- You can disconnect at any time by closing the RustDesk window
- The server shuts down automatically when the session is over
Need help getting set up?
812.800.8316